We are LMG®

Innovation and development. Always!

Comprehensive solutions for dermatological and aesthetic treatment devices for the face and body.

LMG® – Laser Medical Group is a company operating in the Brazilian market with the goal of providing innovative solutions to the medical community.
It is a company truly committed to the medical community, aiming to expand the range of treatments currently available and improve the performance of existing ones.

We chose this industry because of our respect, admiration, and commitment to our clients, and we bring with us the experience, transparency, and clarity of those who understand the Brazilian market and its limitations and challenges.

Values

Innovation is our reason for being;
Ethics is reflected in our behavior;
People are the pillars of our existence;
Proactivity is part of our daily routine, as we anticipate trends and technologies;
Commitment to Social and Environmental Issues;
Commitment to our clients’ success.

Mission

To establish excellence in the development and marketing of electromedical equipment, offering our customers the latest trends in technology and aesthetic treatments.

Vision

To be a leading company in the global market for electromedical equipment, recognized for the innovation and technology of its products.

Scope

Development, manufacturing, importation, marketing, and technical support for electromedical equipment (healthcare products) for surgical, dermatological, and aesthetic treatments for professional and home use.

Quality Policy

At LMG, our mission is to provide innovative solutions to healthcare professionals by offering treatments that ensure trust, safety, and excellent results. To that end, we have made the following commitments:

Compliance and Best Practices: To develop, manufacture, import, export, market, and provide technical support for electromedical equipment and healthcare products intended for surgical, dermatological, and aesthetic treatments, for both professional and home use, in accordance with regulatory and statutory requirements, in accordance with Good Manufacturing Practices and the ISO 9001 and ISO 13485 standards.
Innovation and Development: Continuously investing in the development of new technologies, offering our customers the latest trends in facial and body treatments, and ensuring compliance with the agreed-upon terms and conditions.
Sustainability: Adopting practices that reduce environmental impact through responsible waste management, efficient energy use, and initiatives aimed at addressing climate change.
Education and Training: Promote continuing education programs for employees and healthcare professionals, strengthening their knowledge and promoting best practices.
Valuing People: Continuously developing and engaging our employees, fostering a culture of learning, responsibility, and growth.
Continuous Improvement: maintaining and enhancing the Quality Management System to ensure efficiency, reliability, and excellence in our processes.

Quality, innovation, ethics, and sustainability are the key concepts for achieving our mission of establishing excellence in electromedical equipment.

Revision 01 – October 2025

Complaint Handling Policy

LMG values and effectively addresses complaints submitted by its customers;
You acknowledge and agree to comply with and be subject to the penalties provided for in the following laws: – Law No. 8,078/1990 – Provides for consumer protection and other measures; Law No. 9,933—Provides for the powers of Conmetro and Inmetro, establishes the Metrological Services Fee, and sets forth other provisions; and Resolution of the Collegiate Board (RDC) 67 – December 21, 2009 – Provides for technovigilance standards applicable to holders of registrations for health products in Brazil;
It tracks and analyzes the results of complaints and takes appropriate action based on statistics regarding the complaints received;
It undertakes to respond to Inmetro regarding any complaint it may have received, within the timeframe established by Inmetro;
LMG has designated the Customer Service Department (SAC) as the division responsible for handling complaints.

Revision 02 – October 2025